These terms and conditions (“Terms”) govern the relationship between Asimina Tours LLC d/b/a Asimina Tours (“Asimina” and/or “us/our”) and you, the purchaser and/or traveler (“Client” and “passenger” and “you/your”). By planning travel with Asimina, you agree to be bound by these Terms. Asimina acts as a booking agent for disclosed principal supplier tour operators, cruise lines, hotels, airlines, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and other services (“Supplier(s)”) and may not be the source or provider of the travel services. Any payment made to Asimina shall be deemed to constitute full acceptance of these Terms.
1. USE OF ASIMINA SERVICES, ACCESS AND INFORMATION FOR TRAVEL BOOKINGS
You warrant that you are at least 18 years of age and possess the legal authority to enter into this Agreement and to make travel bookings with Asimina. You agree to be financially responsible for all of your travel bookings made on behalf of yourself and any member of your traveling party and warrant that all information supplied by you on behalf of yourself, members of your household, or others for whom you are authorized to transact business with us is true and accurate. You agree that you will only make legitimate reservations or purchases with Asimina and its Suppliers, and acknowledge that, without limitation, any speculative, false, or fraudulent reservation is prohibited.
All bookings are accepted by Asimina as agent for the travel Suppliers on your itinerary. Separate Supplier terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select, and you understand and agree to abide by the terms and conditions of purchase imposed by any Supplier on an itinerary you have approved. As a condition of reservation, you must provide the information requested by Asimina along with your initial payment. Asimina reserves the right to cancel your reservation and all services and retain all related cancellation fees if your information is incomplete or inaccurate. Your personal data secured for your reservation is used to process your services with our Service Providers. It may be necessary to transfer these details to other countries or authorities whose data protection and privacy laws are less stringent than those of the United States of America. This may include requirements to pass details to Service Providers as well as certain governments or government-appointed bodies, or agencies in the interest of security or because we are obliged to by law.
Asimina is not liable or responsible for any arrangements made independently of Asimina. Asimina assumes no responsibility for costs or fees you incur for independent arrangements not booked through Asimina, inclusive of, but not limited to, airline, hotel, excursion, and travel protection-related charges. If you make your own flight arrangements, Asimina is not responsible for any loss resulting from cancellation or changes in international gateways, itineraries, or travel dates, and cannot assist you with any schedule changes or delays related to air reservations you have made on your own arrangement.
The amount of your trip must be paid in full before documents can be released.
Final documents are mailed electronically provided we have full payment no later than two weeks prior to the departure date. By request, paper documents may be mailed at a cost of $25. Should final payment be received fewer than 21 days prior to departure and paper documents are requested, then a $40 overnight mail fee will be applied to your invoice.
2. PRICING
Quoted prices are for the total land package for all travelers on your itinerary, and quotes are valid for three (3) days. Prices do not include transatlantic airfare, which is quoted separately, and airfare prices are subject to change without notice. Pricing for our trips and services are subject to change at any time prior to receipt of full deposit.
A component of any of the following: Transfers, Tours, Hotels, Flights, Boats, Cruises, Chartered Boats, Train Tickets, and Activities, all bundled into one itinerary to create your tailor-made tour package. Prices are in USD. A minimum of at least a two (2)-night hotel stay is needed.
At the time of reservation, a non-transferable, per-trip deposit of twenty-five percent (25%) of the total trip cost of the land package is required.
Additional per-person non-transferable payments are required for your transatlantic flights. Depending on the fare rules for the carrier, these payments may be non-refundable. These are in addition to the deposits and payments above.
We reserve the right to correct errors in price quotes or billing. In the event of any pricing error or omission, we reserve the right to adjust such pricing or make any other corrections. All offers, incentives, and Supplier promotions are subject to availability and may change without notice. Prospective Clients are advised to reserve early to avoid disappointment, increases in fares, and additional late booking fees.
Unless specifically noted in your trip itinerary, the following is not included in your reservation:
- Airfare, unless specified in the itinerary;
- Airline fees, including fees for advance seat assignments, premium seat assignments, and checked and excess baggage fees;
- Government taxes and fees, including entry/exit fees at airports, port taxes and fees, Federal inspection fees for U.S. Immigrations & Customs; International Air Transportation tax, agricultural tax; other per-person taxes imposed by government entities; airport taxes and fees, including the September 11th Security fee, Federal domestic flight segment fees, and U.S. and international arrival and departure and other government-imposed fees added by the airline and applicable at time of reservation. (Some fees may be included in the price of airfare, if purchased through Asimina)
- Passports; visas; vaccinations;
- Gratuities to your Tour Director, Driver, and Local Guides; gratuities on ferries, trains, and other transportation;
- Laundry; telephone; minibar;
- Alcohol, beverages, and food, except as specified in your itinerary;
- Optional excursions;
- Porterage at airports and train stations, unless specified in your itinerary;
- Travel Protection or third-party Travel Insurance.
3. FEES
PLAN TO GO FEE
For custom, tailor-made itineraries, we proudly offer our professional expertise to ensure your travels are as seamless and trouble-free as possible. We charge a plan-to-go fee to cover our associated costs and the time we invest in researching all available possibilities to make your vacation the most enjoyable. We charge this modest, non-refundable upfront fee of $375 (or $975 for destination weddings), not associated with commissions. Our custom tour services are tailored to your interests and personal schedule and are not part of a pre-packaged tour. These are fee-based services that include individualized tour planning and communication. Depending on the itinerary/quotation, the non-refundable plan-to-go fee may be requested to be paid upfront before sending an itinerary/quote. If you are traveling within sixty (60) days from your date of departure, then the $375 Plan to Go fee will be requested to be paid up-front before sending an itinerary/quote.
REVISIONS OF QUOTATION
After the first quotation has been sent, up to two revisions are allowed free of charge. Revisions could include adding or subtracting travel days, changing hotels, and up/downgrading services. If a third revision is requested, a non-refundable plan-to-go fee of $375 will apply. If the planning fee has already been collected, a third revision and thereafter will incur a $175 fee per revision.
LATE BOOKINGS AND PAYMENTS
Bookings made within 60 days of departure must be paid in full. A LATE FEE of $100 will be applied to your booking to cover last-minute communications, time, and expenses.
RETURNED CHECKS or ACH - For all returned checks or ACH, a $25 fee applies.
BOOKING CHANGES
Any changes made in a booking after the deposit of final payment has been received by Asimina Tours up to 60 days before departure will incur a fee of $150.00 per change plus any additional costs the change may incur.
Changes made after are subject to applicable cancellation fees.
A change of destination constitutes a cancellation and will be subject to full cancellation fees.
CONCIERGE PLUS
Restaurant recommendations are included in your paid online itinerary and are free.
If you would like Asimina Tours to handle and include in your trip itinerary the following services: there is a one-time concierge plus a service fee of $195.
This includes help with Reservations to Restaurants, Beach Clubs, Beach and Umbrella Reservations, Spa reservations, Hair appointments, and any requests such as transportation to/from these venues.
The concierge plus fee includes phone and email communications and the time spent to arrange these services. Many venues require the use of your credit card for online booking reservations. A client's copy of the credit card and written authorization to use the credit card is required. After confirmation, reservations will be added to your travel documents.
Once the trip commences, It’s the client's responsibility to notify the venue booked in case dates or times need to be modified or to cancel those reservations.
Organizing birthday, anniversary, or special parties are based on the terms/conditions of that specific venue and supplier.
All reservations stated above are subject to availability, and there is no guarantee that we can reserve/confirm the space you requested even after paying the concierge plus fee.
We are not responsible for any charges to your credit card done by those suppliers or services rendered by those suppliers. We are only responsible for helping you make those reservations.
ITINERARY
All reservations, times and phone numbers will be included on your online itinerary and travel documents. Once reservations are made, any further changes must be directed to the supplier reserved and Asimina Tours. Asimina Tours is not liable for any costs associated if you fail to read, not understand, cancel, or not show up for the reservations that you requested or changed.
All fees are non-refundable and non-transferable in case of cancellation.
4. PAYMENT SCHEDULE
Full payment is required by the final payment date, which will be no later than 60 days prior to travel, unless otherwise specified in your itinerary. You understand that failure to make final payment or any violation of a Supplier’s conditions of purchase may result in cancellation of your reservations, in your being denied access to any flights, tours, hotels, cruises, or other travel services, or in your forfeiting any monies paid for your reservations.
Travel Protection payments or Third-Party Travel Insurance Payments are always non-refundable.
Reservations made after the final payment date require full payment at the time of reservation and will include any late fees.
Asimina accepts payment via check, ACH, or wire transfer, Visa, MasterCard, Discover/Novus, and American Express. We do not accept individual payments for groups 12 or more.
Cardholder/client is responsible for signing and accepting the booking terms and conditions.
Any representative travel agency is responsible for verifying the cardholders' signatures. Agents signing or accepting terms on behalf of clients are required to have client permission and signature on file. In the event of dispute agency will be liable for the amount charged.
Your reservation is confirmed when your initial deposit payment is processed and services are confirmed with our Suppliers. Your invoice with confirmation of services will be provided to you.
You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your travel bookings through Asimina. By submitting a credit card authorization form to Asimina, you agree to allow Asimina to use your payment method to purchase travel products from our Suppliers on your behalf. EXCEPTING IN CASES OF FRAUD, YOU AGREE NOT TO FILE ANY DISPUTE WITH YOUR BANK OR CREDIT CARD COMPANY TO AVOID OR VIOLATE ANY BOOKING TERMS AND CONDITIONS OF ASIMINA OR ITS SUPPLIERS, INCLUDING CANCELLATIONS OR CHANGES OF ITINERARY OR ARRANGEMENTS FOR REASONS BEYOND THE CONTROL OF ASIMINA OR ITS SUPPLIERS. IF YOU ATTEMPT TO CHARGEBACK, REVERSE OR RECOLLECT A PREVIOUSLY AUTHORIZED TRIP PAYMENT, ASIMINA RESERVES THE RIGHT TO COLLECT ALL ADDITIONAL COSTS, FEES AND EXPENSES ASSOCIATED WITH SUCH CHARGEBACK, REVERSAL OR RECOLLECTION, INCLUDING, WITHOUT LIMITATION, ATTORNEY FEES.
5. RESERVATIONS
You are responsible for providing and verifying full, complete and accurate information for all participants and services at the time of reservation. Under no circumstances is Asimina liable for any errors or omissions in the information provided by you to complete the reservation. When you receive any and all travel documents, it is your responsibility to review and verify all information for accuracy. Contact Asimina immediately if changes or corrections are required. Asimina is not responsible for incorrect or inaccurate booking information provided by you.
6. CANCELLATIONS BY CLIENT
Failure to make final payment or any violation of a Supplier’s conditions of purchase may result in cancellation of your reservations. In some cases, there is NO REFUND once a booking is made and under deposit. You may not be entitled to a refund if you change or cancel your travel plans after confirmation of a booking. All cancellation requests must be sent to Asimina in writing.
As a result of cancellation, Asimina's and third-party Supplier’s cancellation penalties will apply. Cancellation fees will be deducted from any refunded payment.
Cancellation fees are calculated based on the days prior to the commencement of services in which notification is received.
In the event of cancellation, there is a fee of $250 per person.
Cancellation fees include all services on the reservation, except Travel Protection or third-party Travel Insurance payments and Asimina’s planning fee of $375, which are always non-refundable. Certain specified services on your itinerary may be non-refundable, and if you cancel your trip at any point in time, those specified services will not be refunded and are not covered by our standard cancellation schedule.
The following scale of charges will apply to each traveler when notice of cancellation is given in writing after the booking is confirmed:
- 59 days - 41 days before departure: 25% of Total Charges
- 40-26 days before departure: 50% of Total Charges
- 25-10 days before departure: 70% of Total Charges
- Later cancellations and No Shows: 100% of Total Charges
Additionally, any cancellation fees imposed by suppliers such as hotels, airlines, tour companies, cruise lines, etc. that are non-refundable will be charged.
REFUNDS AND CANCELLATIONS AFTER DEPARTURE
Once the tour commences, NO REFUND will be made for unused features or voluntary modifications made by the tour participant.
7. FORCE MAJEURE AND OTHER CANCELLATIONS BY ASIMINA
Asimina will not be in breach of these terms and conditions or otherwise be liable to you, for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, including web host and internet service provider, breakdown or malfunction of equipment, destruction of or serious damage to facilities, natural catastrophes including, but not limited to extreme weather events, floods and volcanic eruptions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy, and any other unforeseen circumstance which is beyond the control of Asimina (“Force Majeure Event”). THE PURCHASE OF TRAVEL INSURANCE IS HIGHLY RECOMMENDED ON ALL TRIPS.
Asimina reserves the right to cancel or reschedule any trip departure for any reason, including insufficient demand, strikes, lockouts, riots, stoppage of labor or Force Majeure event.
In addition, each of Asimina’s Suppliers have terms and conditions which include Force Majeure provisions. In the event that a Force Majeure event occurs, those Suppliers may be entitled to, and may in their sole and absolute discretion, vary, postpone or cancel any itinerary or arrangement in relation to the trip. Payment of any refund to you as a result of the non-performance of any obligations by any third-party Supplier shall remain in the sole and absolute discretion of the Supplier pursuant to their policies, although Asimina shall use its reasonable efforts to secure reimbursement for you where possible.
In the event of a cancellation by Asimina prior to departure for reasons other than Force Majeure, Asimina will use best efforts to rebook the same trip with a different departure date, or to rebook you on a similar trip, but there is no guarantee of availability for future dates, or that the available dates will be agreeable to you, the client. If you accept re-booking, Asimina will refund the difference in price if the price of the new trip is lower, however, you are responsible for additional costs if the alternate departure is more expensive. If this rebooking option is not acceptable to you, Asimina’s only responsibility is to refund the amounts paid by you for the reservation.
8. TRAVEL DOCUMENTS, INCLUDING TSA AND DHS ACCEPTABLE IDENTIFICATION REQUIREMENTS
It is the responsibility of each Client to obtain and carry a valid passport, visa(s), and all other documents required by applicable government regulations. When traveling domestically or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry acceptable identification in order to board a flight. Acceptable identification can be found at http://www.tsa.gov/traveler-information/acceptable-ids; examples are DHS-designated enhanced driver’s license, Passport, a foreign government passport. The name, date of birth and gender that appears on the identification card must exactly match the same such data that is listed on airline ticket(s) and booking records. You acknowledge any failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint causing Client to miss flight(s), and subsequent scheduled travel bookings on cruises and tours.
Asimina strongly recommends that you take into account that certain countries will not admit a passenger if their passport expires within six (6) months of the anticipated date of return. Non-United States citizens may require additional documentation. Obtaining proper and valid documentation such as Passports and Visas and/or health Certificates are the responsibility of the traveler. Asimina Tours does not provide these services. Asimina Tours is not responsible for the failure of the traveler to obtain these documents or the costs of these documents.
The client is responsible for making Asimina aware when traveling on a passport from a country other than the United States of America. Asimina neither controls nor warrants the issuance of visas or approval of visa waivers related to your travel. Should a visa not be issued, Asimina is not responsible for lost payments made toward the contemplated trip. Please note that rules of each country regarding entry and exit change on a daily basis.
Children and infants also require travel documents. Minors traveling with one parent, and/or without both parents, may be stopped and not admitted, unless authenticated and verified consent forms are provided to the authorities; please see https://help.cbp.gov/s/article/Article-3643 for additional information. The U.S. Customs and Border Protection Agency requires that for groups of children under age 19 arriving to the United States by land or sea from contiguous territory and traveling with a school group, religious group, social or cultural organization, or sports team, may also present an original or copy of his or her birth certificate, a Consular Report of Birth Abroad, or a Naturalization Certificate. Parental or legal guardian consent must be provided to the supervising adult/Group Leader in writing.
9. INDIVIDUAL ENTRY AND EXIT REQUIREMENTS
Each country holds different views of past criminal offenses, whether within or outside of their boundaries. If you have a current or prior criminal offense, contact that country directly for entry and exit requirements. You can visit the US State Department Website for further information about these requirements. See, https://travel.state.gov/content/travel.html. We do not inquire about an individual’s criminal record in the interest of respecting our Clients’ privacy.
10. HAZARDOUS MATERIALS
Federal law prohibits passengers from bringing hazardous materials on the aircraft.
(1) Federal law forbids the carriage of hazardous materials aboard aircraft in the passenger’s luggage or on the passenger’s person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radio- active materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radiopharmaceuticals.
(2) There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in the passenger’s luggage and certain smoking materials carried on the passenger’s person. For further information, each passenger should contact the relevant airline representative(s) on their itinerary. Restrictions on hazardous materials are listed http://www.tsa.gov/traveler-information/prohibited-items.
11. INSECTICIDE NOTICE
We recommend that you refer to the DOT list of airports in countries that require airlines to treat the passenger cabin with insecticides prior to the flight or while on the aircraft. This list is on the DOT’s website and is updated from time to time: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.
12. AIR RESERVATIONS, SCHEDULE CONFIRMATION, CHECK-IN
Your airline ticket is a contract between you and the air carrier, even if you purchase through Asimina. If you purchase air travel through Asimina, you acknowledge and agree that Asimina does not have the right to control the operations of independent airlines, and agree that Asimina is not liable for any personal injury, property damage related to your purchase of air tickets or air travel, including, but not limited to any act, error, omission, injury, loss, accident, or delay caused by any act, error or omission of the airline, including their failure to deliver services, partial or inadequate delivery of services, airline policies, fuel increases, bankruptcy or cessation of operations.
Once issued, tickets are nonrefundable. Airlines reserve the right to demand immediate issuance of tickets whenever they determine that necessary. In that case, Asimina Tours will require immediate full payment of the airfare portion and taxes. This situation overrides invoice terms and conditions and payment due dates. If full payment is not received, seats will be canceled by the airline and may not be available to be rebooked on the same flights or at the same airfare. Any replacement air arrangements and airfare will be the sole responsibility of the passenger.
Asimina shall not assume any responsibility for any air schedule changes. In rare instances, upon departure from a country, certain departure taxes must be paid in cash only, and may vary in price. Failure to use a reservation may result in automatic cancellation of all continuing and return flights, as well as forfeiture of airfares.
Airline e-tickets expire a year from issue date unless carrier fare rules in passenger’s itinerary fare provide otherwise.
Due to enhanced security, it is strongly recommended that you check in a minimum of 2 hours prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure time for international flights. Reconfirm flight times at least 24 hours prior to scheduled departure time for domestic flights, and 72 hours prior for international flights.
Frequent Flyer mileage accrual is at the discretion of the airline(s). Asimina has no liability if the accrual of miles or points is denied or if upgrades are not allowed. Many airlines do not permit upgrades on airfare purchased in certain fare classes or when using frequent flyer miles, loyalty status or certificates.
Seat assignments are not guaranteed even after they are assigned, and Asimina has no control over airline seat assignments. Most airlines charge a fee to pre book a seat.
13. UNUSED ARRANGEMENTS, MINIMUM PASSENGER REQUIREMENTS AND ALTERATIONS TO BOOKINGS
No refunds will be issued for unused services (late arrivals, temporary absences from your trip or early departures), for unused transportation where group activity tickets are involved, or for voluntary modifications made by you.
During local or national holidays abroad, certain facilities such as museums, sightseeing tours, and shopping may be limited. Asimina Tours is not responsible if your trip falls within the holiday periods that sightseeing is limited.
Some group tours are based on minimum numbers of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed, or the tour may be canceled. Any cancellations of a tour or package for reason of failing to meet the minimum traveler requirement will be governed by our cancellation policy.
Alterations to your itinerary may be necessary for any number of reasons, including but not limited to severe weather. Any alterations to an itinerary are at the sole discretion of Asimina or its Suppliers, and no refund or trip price reduction is given if an itinerary change is necessary.
14. HEALTH/IMMUNIZATIONS
You must have the proper immunizations and health screenings and required documentation of such immunizations and screenings before travel. Asimina shall not assume responsibility for the accuracy of health, vaccination, or documentation prior to departure or upon landing at the final destination. In some cases, required inoculations must be recorded by Client’s health practitioner on a valid vaccination certificate, which the Client must carry for proof of inoculation. If you are concerned about taking any medications or receiving certain inoculations, check with your health practitioner BEFORE booking. Check the State Department Web site http://travel.state.gov, for relevant information relating to travel to specific destinations, and the Center for Disease Control http://wwwnc.cdc.gov/travel/ relating to health issues related to travel.
15. RISKS/SAFETY
Travel to certain destinations may involve greater risk than others. Asimina urges Clients to remain informed on a daily basis as to current news events, as well as to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on health and safety conditions in various countries and the level of risk associated with travel to particular international destinations can be found at http://www.state.gov, http://www.tsa.gov, http://www.dot.gov, http://www.faa.gov, http://www.cdc.gov, and http://www.cbp.gov. The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who are traveling to, or living in, a foreign country. STEP allows you to enter information about your upcoming trip abroad so that the Department of State can better assist you in an emergency. Registration is recommended and provided by going to https://step.state.gov/step/.
BY OFFERING FOR SALE TRAVEL TO PARTICULAR DESTINATIONS, ASIMINA DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND SHALL NOT BE LIABLE FOR COSTS, DAMAGES, OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. CLIENT’S PARTICIPATION CONSTITUTES ACCEPTANCE OF SUCH EVENTS AT CLIENT’S OWN RISK.
In the event of emergent health or safety concerns, once Asimina has investigated the prevailing situation, Asimina shall have the sole and absolute discretion whether to proceed with any Asimina escorted trip or private departure, or to make alterations to the itinerary.
16. SPECIAL NEEDS & PARTICIPATION REQUIREMENTS
Any special requirements or disabilities must be disclosed to Asimina at time of reservation, or if such requirements arise after the reservation, as soon as such requirements are or reasonably should be known by the participant. If Asimina has not received disclosure of requirements or disabilities that require reasonable accommodations for accessibility, and/or if your participation poses a threat to the safety or health to self or others, Asimina may be unable to accommodate you for part or all of the Tour, Cruise or any services provided in connection with the Tour.
Laws and regulations related to the accommodation of disabilities and special needs vary from country to country, and Asimina is not liable for denial of services by air carriers, hotels, restaurants or other independent suppliers.
Certain activities or venues may be limited or inaccessible to you if your mobility is limited in any manner. Many excursions and sightseeing involve extended periods of walking and standing often on uneven pavement or surfaces, and may include staircases, paths, walkways, or locations that are narrow or inaccessible or of limited accessibility by wheelchair.
You are responsible for assessing if the itinerary is suitable for all participants on the reservation. We recommend you contact Asimina prior to making a reservation to determine what reasonable assistance might be available.
Asimina will make reasonable efforts to accommodate passengers’ needs but cannot guarantee that it can do so in all cases. You are advised that some Suppliers, including hotels and small ships or boats may not have elevators.
No refunds are provided for missed services or activities due to your inability to fully participate with the group or private tour, including keeping pace with the group or private tour, if conditions requiring assistance are not known to Asimina at the time of reservation or when reasonably known by the participant. Asimina does not provide personal services or individual assistants to trip participants. Our staff are not required or trained to assist with personal tasks. This includes eating, dressing, toileting, lifting or pushing a wheelchair, walking, getting on or off transportation, porterage or other personal needs. If you need such assistance, we strongly recommend you have a companion accompany you to assist you.
You must notify Asimina at the time of reservation if you are traveling with a wheelchair, or if the need for a wheelchair arises after the reservation, then as soon as that need is known. You are responsible for storage and maintenance of any permissible wheelchair.
In some destinations, motorized scooters may not be permitted. If you arrive with a motorized scooter, you will be responsible for its alternate transportation arrangements to your end destination at your expense.
17. CLIENT CONDUCT
Each participant in any trip escorted by Asimina is expected to act responsibly and adhere to all behavior guidelines established by Asimina and our Suppliers, including dress codes at religious and cultural sites. Asimina and all local Suppliers reserve the right to remove you from any facility, hotel or resort property, tour location or means of transportation if your health or your conduct appears to endanger yourself or others, disrupts the general well-being of other clients on any element of your trip, or interferes with the operation or security of the places we visit. In any such case, there will be no refund.
When you book with Asimina, you accept responsibility for any damages or losses caused by you. Full payment for any such damage or loss must be paid directly at the time to the accommodation owner or manager or other Supplier. You must indemnify us for the full amount of any claim (including attorneys’ fees and other legal costs) made against us because of your conduct. We are not responsible for any costs incurred concerning a guest removed from a trip, or any portion of a trip. You agree not to hold Asimina or any of its related entities liable for any actions taken under these terms and conditions.
Baggage and personal effects are at all times the sole responsibility of the participant. One suitcase per person is recommended, plus a small carryon bag for land tours due to limited motorcoach capacity. For those tours that include domestic flights only one suitcase per person will be allowed. Additional baggage charges apply according to the airline tariffs.
Any transportation, possession or use of illegal drugs will result in immediate termination of your trip. You are responsible for knowing and observing the licensing laws for drug possession (including prescription and over the counter drugs) for all countries and states you are visiting. Laws may require you to carry a prescription from your doctor.
Smoking is not allowed on transportation that is provided by Asimina. Smoking includes cigarettes, e-cigarettes, cigars, e-cigars, or any other smoking or vaping device. You are responsible to abide by and adhere to Service Provider's terms & conditions, including as they relate to smoking. This includes, but is not limited to, smoking only in designated sections of vessels, hotels or restaurants.
Hotels may impose a 100% non-smoking policy. If you require a smoking room, a request may be submitted, but Asimina cannot guarantee availability.
Weapons are not permitted on any Asimina itinerary. This includes firearms, knives, mace or pepper spray, and weapons of any other type.
18. CONTRACTED ACCOMMODATIONS
Hotels are listed as in your itinerary, but Asimina reserves the right to substitute alternative accommodations if necessary. Asimina will use its best efforts to secure comparable accommodations. No refunds are provided for hotel changes. If you wish to cancel your reservation because of a hotel change, full cancellation fees apply.
We identify the accommodations on your itinerary, and it is your responsibility to determine whether the arrangements you approve are satisfactory and appropriate at the time of booking. We will not be responsible for changing accommodations that you have approved, without additional expenses.
All rooms are either twin-bedded rooms or with a request for a double queen or king with private facilities unless an upgrade was requested. Room selection is at the discretion of the hotel. Triple rooms consist of a standard room plus a sofa for the third person.
Countries in Greece and Italy may charge a nominal/variable city tax collected directly by the hotels. These taxes are not included in Asimina Tours itineraries and are only collected by the hotels directly.
Air conditioning in hotels is not guaranteed, and its availability depends on local and national laws/regulations. Though hotels may have air-conditioning as a listed amenity, its usage is often unavailable at night or in the off-season. Asimina has no control over air-conditioning at hotels.
Asimina does not secure early check-in (unless specifically noted in an itinerary). Check-in times vary worldwide and are solely at the discretion of the hotel. At your discretion, you may inquire about early check-in when you arrive and pay the hotel directly for this service.
It may not be possible to earn loyalty points for hotel reservations on your itinerary. Hotel rewards/points cannot be redeemed with hotels used by Asimina.
Asimina contracts standard, double rooms (one bed per room). Double twin-bedded rooms (two beds per room) are not guaranteed but may be indicated as a preference during the reservation. The assignment of rooms is at the hotel’s discretion and not controlled by Asimina. Reservations for solo travelers ensure your own room but not the number of beds in a room. Single rooms are generally smaller in size and may be less conveniently located. Triple rooms are typically configured as a double bed with an additional pull-out couch or rollaway.
19. CRUISES.
Cruise cabins are assigned within a general cabin category on the run-of-ship basis. Asimina Tours cannot guarantee a specific assignment. Dining room seating will be done by the maitre d'hotel on board.
Cruise Lines reserve the right to substitute ships on any cruise, even at the last minute, based on decisions made by their senior management staff. Itinerary changes on any cruise are the sole responsibility of the cruise line and they may be implemented at the last minute based on factors determined by existing weather or traffic conditions. Asimina Tours as the Tour Operator cannot take any responsibility for ship substitutions or itinerary changes decided by a cruise line.
20. LIMITATION ON LIABILITY
The international carriage of passengers is subject to international conventions and treaties, where applicable. These international agreements limit and, in some events, exclude the carrier’s liability to passengers (trip participants). To the extent permitted by any relevant local law, where any claim or part of a claim (including those involving death or personal injury) concerns or involves any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, inland waterways, rail or road carrier, or any stay in a hotel, our maximum liability is the maximum that would be payable by the carrier or the hotel keeper concerned under the applicable international convention, treaty, or regulation applicable to the travel arrangements or hotel stay (e.g., the Warsaw Convention, the Montréal Convention for international travel by air, the EU Regulation on Air Carrier Liability for air carriers with an operating license granted by an EU country, the Athens Convention for international travel by sea) in that situation.
The trip participant agrees that Asimina shall not be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any Supplier providing services, or any other person.
Air carriers, accommodations, and other Suppliers providing services are independent third-party contractors and are not agents, employees, servants, or joint ventures of Asimina or its affiliates.
From time-to-time, and for the purpose of identifying those Suppliers as the provider of a component or part of a cruise, package or tour, some Suppliers may utilize Asimina’s name on promotional media, signage, or attire. Although you may see Asimina name on vehicles, signs, apparel, or elsewhere during your cruise, tour, or excursion, its use by Suppliers is solely for the purpose of identification and does not represent or signify in any way ownership, management, supervision, direction, or control, or the right to direct or control by Asimina of services that are provided by the Suppliers, or of the employees, servants, or agents of the Suppliers.
All certificates and other Trip Documents for services issued by Asimina are subject to the Terms & Conditions specified by any of our Suppliers, which are available upon request, and to the laws of the countries in which the services are supplied.
TRAVEL PROTECTION & INSURANCE: Why is travel insurance so important?
In today’s changing travel environment, it’s important to protect your travel investment so you can relax and enjoy your trip. Unforeseen events such as flight delays, baggage loss or even a sudden sickness or injury could impact your travel plans. For your convenience, we offer Travelex Insurance protection plans to help protect you and your travel investment against the unexpected.
For more information on the available plans or contact Travelex Insurance at 1-800-228-9792 and reference location number 20-0107.
The product descriptions provided here are only brief summaries and may be changed without notice. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. Travelex Insurance Services, Inc. CA Agency License #0D10209. Insurance coverages underwritten by individual member companies of Zurich in North America, including Zurich American Insurance Company (NAIC #16535, state of domicile: New York). RETWEB
ASIMINA OFFERS ACCESS TO TRAVEL INSURANCE TO PROTECT PASSENGERS AND THEIR INVESTMENT IN TRAVEL. UNLESS SPECIFICALLY NOTED, TRAVEL INSURANCE IS NOT INCLUDED IN THE COST OF CLIENT’S ITINERARY TO PROTECT AGAINST THIRD PARTY SUPPLIER DEFAULT/BANKRUPTCY PROTECTION, DELAY, INTERRUPTION, MISSED CONNECTION FOR CRUISES OR FLIGHTS, CANCELLATION, MEDICAL EMERGENCY TRANSPORTATION/EVACUATION & REPATRIATION, BAGGAGE & PERSONAL EFFECTS/LOST LUGGAGE & BAGGAGE DELAY, ILLNESS, JOB LOSS PROTECTION AND CHANGE OF PLANS, ACCIDENTAL DEATH AND DISABILITY, TRAVEL ACCIDENT/SICKNESS MEDICAL EXPENSES, AND MORE. PROPER INSURANCE MAY PROTECT YOU FROM FINANCIAL LOSS IN ALMOST ALL CIRCUMSTANCES. Without appropriate travel insurance, Client understands and agrees that if Client cancels or interrupts Client’s travel for any reason, portions of the trip/tour may not be refunded and Asimina’ and travel Suppliers’ cancellation penalties will apply resulting in the loss of monies up to the full cost of Client’s travel booking and related costs. The purchase of travel insurance is not required in order to purchase any other product or service offered by Asimina, however it is strongly recommended. Asimina is not a licensed insurance broker, and its advisors are not qualified or authorized to answer technical questions about benefits, exclusions, and conditions of any of the insurance offered, nor evaluate the adequacy of the prospective insured’s existing insurance coverage. An additional charge applies for any travel insurance selected. ASIMINA CANNOT GUARANTEE THAT ANY INSURANCE PROVIDER WILL APPROVE COVERAGE FOR A CLAIM MADE UNDER THE INSURER’S POLICY AND MAKES NO REPRESENTATIONS ABOUT THE EXTENT OF COVERAGE FOR ANY POLICY IT MAY OFFER OR QUOTE.
1. RESERVATION OF RIGHTS AND CHANGES TO THESE TERMS
We reserve the right, in our sole discretion, to change these Terms and Conditions at any time. Updated versions of the Terms will be provided to Clients, will be posted on our website and are effective immediately on posting.
2. DISPUTE RESOLUTION
Any dispute between the trip participant and Asimina, directly or indirectly relating to the Terms and/or to the trip undertaken, shall be first submitted to mediation in the State of Maryland, United States, before a mediator mutually agreed to by the parties.
Maryland law governs this contract and all proceedings arising out of or related to this agreement. Any action arising out of or related to these Terms and Conditions, or the travel reserved or undertaken hereunder, shall be brought only in the courts of the Maryland, United States. All trip participants agree that Maryland shall be the sole and exclusive venue for any such action and hereby consent to the jurisdiction of the Maryland courts for such action.
Any claim against Asimina must be brought within 12 months after the date of the completion of the trip and not later. Neither the parties nor any affiliate of Asimina shall in any case be liable for damages other than compensatory damages, and the parties hereby waive any right to claim punitive or exemplary damages. The parties further agree that claims may be brought by parties only in their individual capacities and not as plaintiffs or class members in any class action, proposed or purported class action, or other representative action, regardless of the type of proceeding. The parties expressly agree to waive and forego any and all rights to bring any such class actions, purported or proposed class actions, or representative actions.
3. GENERAL
If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect.
These Terms and Conditions (and any other terms and conditions referenced in these Terms) constitute the entire agreement between the Client and Asimina with respect to travel bookings made with Asimina by any means, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between Client and Asimina with respect to communications with Asimina. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
